- How do I operate the mechanical dial lock?
- Can I change my safe's mechanical dial combination?
- I lost or forgot my combination to my dial lock. What do I do now?
- I lost or forgot my combination to my electronic lock. What do I do now?
- How do I change the batteries in my LaGard electronic lock?
- I lost my back up key. How do I get a replacement?
- I locked my backup key in my safe and the batteries in the lock are dead. How do I get in?
Moving a Safe:
How do I operate the mechanical dial lock?
- Always turn the dial slowly and carefully.
- Do not rotate past a number. If an error is made, start from the beginning.
- Always view the dial straight on, not at an angle.
- Use the Opening Index located at the twelve o’clock position.
To lock the safe: Close the door. Turn the handle counterclockwise until it stops. Spin the dial FOUR complete turns either direction. Turn the safe handle to be sure the safe is locked.
Can I change my safe's mechanical dial combination?
I lost or forgot my combination to my dial lock. What do I do now?
I lost or forgot my combination to my electronic lock. What do I do now?
If you have changed your factory set combination we will not be able help unless you had us put it on file. Can the mechanical combination dial lock be replaced with an electronic lock and vise versa? This depends on the model of safe but in most cases yes we can swap lock types. The lock change should be done by a certified locksmith or a Tracker Safe representative. This can be done by the customer but will void the safe’s warranty.
How do I change the batteries in my LaGard Electronic Lock?
- If the batteries are not dead then open the safe and leave it open through the entire process.
- Remove the screw from the black plastic battery compartment located on the bottom of the lock (on outside of the safe).
- Remove the black plastic battery cover by pulling down on one side of the cover.
- The battery and the attached leads will drop down out of the compartment. However, if they do not, then gently pull the battery until it does. CAUTION: DO NOT PULL BATTERY LEADS OUT OF THE HOUSING!
- Unsnap the connector from the two battery terminals.
- Before installing the new battery, press and hold zero (0) on the keypad for ten (10) seconds.
- Connect a new 9-volt alkaline battery (Recommended brands: Duracell™, Energizer™, Eveready™)
- Push the battery and the leads completely into the compartment. CAUTION: BE VERY CAREFULL NOT TO PINCH THE BATTERY LEADS.
- Install the black plastic battery cover and screw. CAUTION: BE CAREFUL NOT TO OVER TIGHTEN.
I lost my back up key. How do I get a replacement?
I locked my back up key in my safe and the batteries in the lock are dead. How do you get in?
My safe won’t open. What should I do?
- Check to see if the safe is in “lock out” mode. Four (4) consecutive invalid combination entries will activate the “lock out” mode. Lock out mode is a five (5) minute long period where the lock will not accept any combination entries even if the correct combination has been entered. The LED light will flashes red at ten (10) second intervals. At the end of the lock out period, two (2) more invalid combinations will restart the five (5) minute lock out period.
- Dead or low battery may cause the safe not to open. Repeated LED flashing and beeping when you are inputting your combination indicates that the battery is low and needs immediate replacement. Make sure to look at the date on the battery before installing a new battery. Connect a new 9-volt alkaline battery (Recommended brands: Duracell™, Energizer™, Eveready™)
- If you input your combination too fast, or if you miss a button, or if you put in the wrong code the lock may not recognize the code. Slow down while inputting your combination. You will hear 3 beeps if you input the wrong code. To clear the lock, press any key until you hear 3 beeps, then start over with your correct code.
- Sometimes your door may not open after inputting the correct code. The locking mechanism may have too much pressure on the lock. Turn the handle(s) hard to the left (counterclockwise) then immediately right (clockwise). Try this a couple of times. Then turn the handle left and keep pressure on it in that direction while you input your combination. Then within 3 seconds of entering your combination turn the handle right.
My safe won’t open. What should I do?
- The lock may not recognize your code if you do not land exactly on the number.
- Clear the lock and start over(4 turns to the left). Make sure you rotate the dial slowly and stop exactly on your numbers. Have your safe manual near by to check your combination and procedure.
- Sometimes your door may not open after doing your combination. The door may have too much pressure on the lock. Turn the handle(s) to the left (counterclockwise) keeping slight pressure on the handle until you are done inputting the combination, then turn the handles right to open your safe.
My safe door won’t close. What should I do?
Can the door to the safe be removed?
How should I transport my safe?
Can I mount stuff on the door of my safe?
How do I open my safe for the first time?
- Look for white foam packing tabs in doors and remove if possible.
- Turn the handle(s) or spindle hard to the left (counterclockwise) than immediately right (clockwise) after inputting the correct combination.
How do I get a new Owners Manual?
Can I buy extra shelves?
Is there any maintenance that I need to do to my safe?
- For dial locks, we recommend a certified lock technician service the lock annually.
- For electronic locks, we recommend that you change your batteries annually and inspect your keypad for un-usual wear. (For example, button numbers beginning to wear away or buttons not registering.)
- Locking Bolts: We recommend that you lubricate the locking bolts annually with a little Vaseline™ or a petroleum based lubricant.
- Locking Mechanism: The internal locking mechanism does not require yearly maintenance. However, if there is a sudden or even small change in the feel or operation of the safe or lock, please contact Tracker Safe or a certified safe technician for immediate service. DO NOT LOCK YOUR SAFE if it is not operating properly. Failure to do so may lock you out permanently and a locksmith may have to drill into your safe.